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New patients will fill out a pre-screening form when selecting an appointment. Once you submit the form call the office to inform us of the submission. You will receive an email notice after completing the form informing you whether or not we believe we can meet your needs as a patient.  ***However, in order for the appointment to be confirmed you must sign up for the Charm Health patient portal and complete the additional paperwork (12-16 forms) under the Questionnaires section by the assigned deadline before your appointment. Prior to scheduling an initial appointment please review the other information on the website including our controlled substance agreement. We only accept Blue Cross Blue Shield, (excluding Blue Value, Blue Local, or other restrictive BCBS networks) and Carolina Behavioral Health Alliance insurance and private pay.  If you have questions about this process DO NOT email us.  Our email is for business purposes only and not for patient care/communication or inquires about establishing care.  Instead please call our office phone at 336-223-8220.